PlayTryBe

Delete a PlayTryBe account

A PlayTryBe account can be deleted in the app or by email. This page lists the steps, what is deleted, what remains and how long it takes.

In the app

  1. Open PlayTryBe in the app or on playtrybe.com and sign in.
  2. Go to Profile. In the app it is the last tab at the bottom, on the website it is under the profile menu at the top right.
  3. Open Account and tap Delete account.
  4. Enter the password if the account has one, then tap Email me the confirmation link.
  5. Open the email from PlayTryBe and tap Delete my account. The link works for one hour.
  6. On the page that opens, tap Delete my account once more. The account is then deleted.

By email

Without access to the app, send an email to support@seventechnologies.nl with the subject Delete PlayTryBe account. Send it from the email address of the account if possible. Include:

  • the email address of the account
  • the name shown on the profile, if known
  • that the whole account should be deleted

We reply to the email address of the account to confirm the request before the account is deleted.

support@seventechnologies.nl

What is deleted

  • Name, email address, password and profile
  • Playbooks that were not published
  • Photos, receipt photos and check-in photos
  • Trips, points, saved places, the agenda and household members
  • Location history and what the assistant remembered
  • Locals offers, requests and reviews, and feedback sent to us
  • Sessions and sign-in links

What remains

  • Published playbooks stay visible as an anonymous contribution, without a name, so that content built on them keeps working.
  • Payments made through PlayTryBe stay in the records, no longer linked to the account.
  • A report that a place has closed still counts for that place, without the note.
  • Of sign-ins, clicks and changes only the type and date remain, without name, email address or IP address.

How long it takes

  • After the last tap the account is deleted straight away and signing in is no longer possible. Erasing the data starts right after that.
  • Copies in database backups are deleted within 15 days.
  • A request by email is handled within one month, the period set by the GDPR.
  • A deleted account cannot be restored.

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