Privacy Policy

1. Information we collect

We collect information you provide directly: your account details (name, email, language, region), the content you create (playbooks, reviews and photos of places), and the receipt photos you upload with a check-in. While you use the app we also process your location; sections 11 and 12 explain how.

2. How we use your information

Your information is used to provide the PlayTryBe experience. We do not sell your data. We do not optimize for engagement.

3. Data sharing

Published playbooks are visible to other users. Reflections are never shared. Your email is never displayed publicly.

4. Trust score

We maintain an internal trust score based on account age and behavior. This score is never displayed to you or other users.

5. Your rights (GDPR)

• Right to access: Export your data from Settings
• Right to rectification: Edit your profile anytime
• Right to erasure: Delete your account in the app, from your profile
• Right to data portability: Export produces a machine-readable JSON file

Step by step: delete an account

6. Data retention

We keep your personal data for as long as your account exists. When you delete your account, your personal data and private uploads such as receipt photos are removed. Published playbooks may remain as "Anonymous field contributions" after account deletion, so that content built on top of them keeps working.

7. Cookies and usage measurement

We use essential cookies for authentication and session management only. No tracking or advertising cookies. Separately, we record which pages are opened, on our own servers and in our own database: the page, the moment, where you came from and, if you are signed in, your account. We use this to see which parts of PlayTryBe actually help people and which do not. It is never sold, never shared with an advertising or analytics company, and never used to build a profile of you elsewhere. Under Profile you can see your own visit history, switch it off, and erase it; erasing unlinks those visits from your account permanently.

8. Contact

For privacy inquiries, email us at hallo@playtrybe.com.

9. The assistant and AI

For the assistant in the app we use Anthropic (Claude) as a processor. With each message to the assistant we send the text of your message and up to 20 earlier messages from the same conversation, your location if you share it, your name and interests, the family members you entered with their age group and food and accessibility needs, the names of your saved places and the places the assistant suggested earlier. This is needed to make suggestions that suit you and your family. Anthropic processes this data only to produce the answer, does not use it to train models, and is based in the United States. The transfer is covered by Anthropic's data processing agreement with the European Commission's standard contractual clauses. If you photograph a flyer, poster or school letter in the agenda, we send that photo to Anthropic to read the title, date, time and place of what is on it. We do not take over names of people. We do not keep the photo: it is discarded right after reading. If you use neither the assistant nor the flyer photo, nothing is sent to Anthropic. We also create part of the content on the platform with the help of AI. For that we do not send any account data.

10. Service providers

We use a transactional email provider for account emails, EU-based server hosting, and a public encyclopedia API (read-only, anonymous) for location verification. No advertising networks, no analytics trackers.

11. Location

We use your location only while you are using the app: to show places nearby and to verify that you are really at a place when you check in. The app never tracks your location in the background. You can view your location history in the app and delete it at any time.

12. Photos and receipts

Photos you add to a place are shown publicly on that place's page. Receipt photos are different: they stay private, are never shown to other users, and are used only to verify your visit for points and to prevent abuse. They are removed when you delete your account.