Support
Help and contact
PlayTryBe is an app for discovering places nearby, playing location-based adventures and earning rewards at local businesses.
Contact us
Questions, problems or feedback? Send us an email and we will get back to you as soon as we can, usually within two working days. Mention which device you are on, so we do not have to go back and forth.
Frequently asked questions
How do I delete my account?
In the app, open your Profile and choose delete account at the bottom. You confirm with a link we send you by email; after that your account and personal data are removed.
How do points and receipts work?
Check in at a place and photograph your receipt. The receipt proves your visit, and that is what earns you points. A check-in with only GPS or a photo counts your presence but does not pay out.
How does PlayTryBe use my location?
Only while you are using the app: to show places nearby and to verify that you are really there when you check in. The app never tracks your location in the background, and you can view and delete your location history in the app.
How do I manage notifications?
Your notifications live under the bell icon in the app. Push notifications are set per device: allow or turn them off for PlayTryBe in your phone settings.
How do I change the language?
The app is available in English, Dutch, German and French. Go to Profile, then Settings, and pick your language.
Something is not working, what now?
Close the app fully and open it again; that solves most hiccups. Still stuck? Email us what you were doing, ideally with a screenshot, and we will look into it.